1. Refund Eligibility
Due to the custom nature of Paint Protection Film / Window Tint installation, refunds are not provided once the film has been cut, installed, or partially applied to the vehicle.
However, in the rare case of a manufacturing defect in the film or an installation error acknowledged by us, we will offer:
Free reinstallation of affected panels
Or, partial credit towards future services (subject to case review)
2. Service Satisfaction Guarantee
We stand by our work. If you are not satisfied with the installation quality:
You must report any concerns within 7 days of vehicle collection.
We will inspect and address issues such as air bubbles, lifting edges, trapped dust, or visible stretch marks.
A one-time free correction will be provided for any installation issues that fall under our workmanship guarantee.
3. What Is Not Covered
We do not offer refunds or complimentary redos for the following:
Minor imperfections inherent to manual installation
Customer-provided misinformation or last-minute design changes
Post-installation damage due to improper care or third-party tampering
Paint damage on weak or repainted surfaces (disclosed before installation)
4. Cancellation Policy
Orders canceled before the film is cut: 100% refund
Orders canceled after film cutting but before installation: 50% refund
No refund after installation has begun
5. Warranty Support
All XPEL films come with a manufacturer-backed warranty (up to 10 years, depending on the product), covering yellowing, cracking, peeling, or bubbling.
For warranty claims:
Proof of installation and invoice must be presented
Claims are subject to inspection and verification
6. Final Statement
We believe in protecting what you love, and that includes your trust in us. Our policies aim to provide clarity, fairness, and peace of mind with every installation.